They should also understand whether their perception is based largely on what they expect to hear. Leaders should take the time to evaluate if they are accurately interpreting the message and tone of an employee. Avoiding all bias is nearly impossible, so it is best for leaders to understand their biases. A second example is the strength of the interpersonal relationship, respect, and fondness the leader has for their employee. Another bias is interpersonal variables, such as if the leader and employee have similar styles of communication. Examples can be a leader’s current mood, how hectic their schedule is, or how much stress they are facing from deadlines. Some common biases include affective variables. Any number of filters might affect the way a leader interprets input from others. For example, the same message from two employees may be understood and received differently, depending on who is delivering the message. Biases can quickly seep in and color your interpretation of what an employee is saying. Understand your biases.Listening is as much about understanding and actively processing information as it is about listening to others speak.
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